Frequently Asked Questions
> How do I purchase from Ecovitta?
You may place an order on our website or purchase from any of our authorized distributors. Please refer to the ‘Others’ tab on our FAQ page to see the full list of distributors.
> How do I know if my order has been confirmed?
A confirmation email will be sent within 24 hours upon successful order placement. If you have not received an email, please check your spam/junk folder.
> What is my order ID?
If you created an account or were logged in, you may check your order ID by logging into ‘My Account’. You will be able to view all orders and order IDs under the ‘Orders’ tab.
If you checked out as a guest, you may check the receipt sent to the email address you used during checkout.
> I’m having issues checking out, what should I do?
Oh no! Please contact our customer service and we will gladly assist you.
> What payment options are available?
Our website currently accepts:
- Debit/Credit Card (Visa, Mastercard, UnionPay)
- FPX/Online Banking (Affin Bank, Alliance Bank, AMBank, Bank Islam, Bank Rakyat, BSN, CIMB, HLB, HSBC, KFH, M2U, OCBC, PBB, RHB, Standard Charted Bank, UOB, Muamalat)
- ShopBack / Installment Payments
- Others (Maybank QR Pay, TNG eWallet, Boost Wallet, GrabPay, NetsQR, Mcash)
> What is ShopBack? How does it work?
Checking out with ShopBack allows you to pay your order in 3 monthly installments at 0% interest! For more information check out ShopBack Installments.
> Can I change delivery address/ phone number/ recipient for an order I have placed?
If your order has not been shipped please contact our customer service immediately, we will try our best to assist you.
> Can I cancel an order I have placed?
If your order has not been shipped please contact our customer service immediately.
> Is there an invoice included/Can I have an invoice?
As part of our initiative to reduce waste, invoices are available upon request. Please message us and we will gladly send you a copy.
> I received an incomplete/ incorrect/ damaged/ defective order, what should I do?
Please contact our customer service and we will assist you as soon as possible. Please have your order ID and clear photos/videos ready for us to assist you quickly.